"I am writing to thank you for excellent
work on my rental property in Fresno. I originally contacted your company in the middle of the rainy
season after a roof replacement had been botched by a previous roofing contractor. I received a
prompt and complete estimate and found Sam helpful and professional in all our contacts. Although
unhappy to learn the work needed to be entirely redone, I was soon won over by his competent and pleasant
manner. The work was completed well in advance of the promised date with thorough clean-up of the
yard and appears to be of the highest quality. In addition, the company has gone out of its way to be
supportive in my effort to seek compensation from the previous contractor.""In closing, I wish
to offer a personal note regarding the possible costs of a low bid. In my case, these included
damage to carpets and ceilings, alienation of tenants, and time-consuming legal involvement for dubious
return. Although your bid was not the cheapest, the slightly higher cost was more than offset by the quality
of the workmanship, and your professionalism made it a bargain."
"Please feel free to contact me.
I will be happy to serve as a reference for other customers."
Sincerely,
John Ensign, Santa Rosa, California
